Cancellation Policy
Cancellation Policy
This cancellation policy applies to all bookings made directly through our website. To ensure fairness to both our guests and our business, we have established the following cancellation policy:
By booking with Ockeridge Rural Retreats, you agree to the terms outlined below.
1. Securing Your Booking
A 20% deposit or full payment is required to secure your booking. (If you are booking to stay within the next 30 days, full payment is required and is non-refundable)
The full balance is due 30 days before your arrival.
If payment is not received within 7 days of the balance due date and no contact has been made, the booking will be cancelled, and any amount paid will be non-refundable.
2. Cancellations Made More Than 30 Days Before Arrival
Guests wishing to cancel their booking more than 30 days before their scheduled check-in date will be given the option to cancel their booking if paid in full thus opening the original booking dates. If the same dates rebook the guest will be given the option to rebook on an alternative date, within 6 months. If the original dates do not rebook then the guest will not be eligible for a refund. Guests who have only paid a deposit on their booking will not be eligible for a refund or able to change their dates unless full balance is made in full.
3. Cancellations Made Less Than 30 Days Before Arrival
Cancellations made within 30 days of the check-in date will not be eligible for a refund or to choose an alternative date.
4. Check-In Times
Check-in is between 2:00 PM and 8:00 PM.
If you anticipate arriving later than 8:00 PM, please notify us in advance.
Arrivals after 10:00 PM on the day of check-in will not be permitted to avoid disrupting other guests. In such cases, the booking will be cancelled, and no refund will be issued.
5. Transferring Your Booking
Bookings are transferable to a different guest, provided we are informed in advance and provided with the new guest’s details.
Any liabilities associated with the booking remain with the original guest.
6. Weather Cancellations
As we operate an all-weather retreat, cancellations due to weather conditions are not eligible for refunds. All our retreats are designed for year-round use and provide a cosy stay regardless of the season.
7. No-Shows and Non-Arrivals
Guests who do not arrive or fail to check in will be fully charged, and the booking will be non-refundable.
8. Gift Vouchers
Gift vouchers are non-refundable and must be redeemed within 12 months of the issue date.
9. Booked Extras
Additional extras such as balloons, champagne, or breakfast boxes are non-refundable.
10. Changes to Your Booking
Changes to your booking (e.g., dates or accommodations). A £25 admin fee may apply.
11. Cancellations by Ockeridge Rural Retreats
In the rare event that we need to cancel your booking, we will offer a full refund or the opportunity to book an alternative stay within 6 months.
12. Travel Insurance
We strongly recommend that guests purchase travel insurance to cover unforeseen circumstances, including illness, weather disruptions, or other emergencies.
