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    Frequently Asked Questions

    We want you to make the most of your luxury glamping experience so we have put together some of our most asked questions for you, if there is anything we can do to enhance your trip be sure to get in touch.

    As much as we love animals, we have made the decision to keep all our properties pet free to keep them dander free for guests who suffer with allergies.

    Due to this if you do bring along your pet, we will have to ask you to leave.

    We operate a hands-off check in for 100% privacy during your stay.

    When arriving at the gates you will be asked to Text Tiffany on 07974 44 44 12 to let her know you are there  and she will open the electric gates remotely and text you the lock box code which is located at the front of each property. When checking out simply leave the key in the property and the gates will open automatically without the need for you contacting Tiffany.

    In the event of any problems during your stay simply Text Tiffany and we will endeavour to resolve any issues promptly and efficiently.

    While we send you our congratulations and best wishes, unfortunately time is very tight when turning around each accommodation for the next guests. It is therefore regretfully not a service we are able offer.

    We would also politely ask that you don’t bring balloons, as if they escape, they can be dangerous to livestock in the neighbouring fields

    Check in is after 2.00pm.

    Check out is by 10.00am.

    Unfortunately, we’re unable to accommodate either early check ins or late check outs as we need time to ensure each hut is perfectly clean for the next guest.

    You’ll need to bring food, drink, clothes, shoes and most importantly yourselves!

    Each property has a list of everything that is provided for that particular property however in all cases we provide tea, coffee, and sugar. However, due to allergies we are unable to provide milk.

    Our teenage son Jack has a small tuck shop in each property which has water, fizzy drinks, Pringles, and chocolate which are available to purchase, should you choose.

    All bedding is provided, along with x2 toilet rolls, soap plus shampoo and shower gel.

     

    Yes! Due to the varying sizes and layouts please check the list below to ensure the facilities meet your needs:

    Montana Log Cabin: Four ring induction hob and electric fan oven

    Ashwood Shepherds Hut: Two ring induction hob and microwave oven.

    Monkwood Shepherds Hut: Two ring induction hob and electric fan oven.

    Shepherds Retreat: Two ring induction hob and microwave oven.

    Hillside View Shepherds Hut: Two ring induction hob and electric fan oven.

    Abberley Shepherds Hut: Two ring induction hob and electric fan/microwave oven.

    Absolutely! Our properties are suitable for year-round stays and as such are heated to ensure you’re kept toasty and warm whatever the weather.

    Montana Log Cabin: Gas central heating with radiators and heated towel rail.

    Ashwood Shepherds Hut: Electric underfloor heating and a log burner.

    Monkwood Shepherds Hut: Electric radiator, log burner and fan heater.

    Shepherds Retreat: Electric underfloor heating and heated towel rail.

    Hillside View Shepherds Hut: Electric radiator, fan heater and heated towel rail.

    Abberley Shepherds Hut: Gas central heating with radiators and heated towel rail.

    No, not unless you’re intending to do some late-night hiking! All our properties are well served at night with automatic lighting.

    Yes! Each property has at least one television with access to Freeview channels & free

    Wi-Fi  will allow you access to login to your Netflix account etc.

    Nope! We provide plates, cups, glasses, cutlery, pots and pans together with x2 tea towels and washing up liquid.

    Absolutely, what’s a break if there’s nowhere to keep the drinks chilled!?

    Montana Log Cabin: Fridge with small ice box.

    Ashwood Shepherds Hut: Mini fridge in the kitchen, plus an outdoor drinks fridge.

    Monkwood Shepherds Hut: Fridge with small ice box.

    Shepherds Retreat: Fridge

    Hillside View Shepherds Hut: Fridge

    Abberley Shepherds Hut: Fridge

    You can smoke outside your accommodation, but you will need to fully extinguish any butts before placing inside a bottle and throwing them away.

    No Vaping allowed inside the properties

    Yes! We highly recommended Broomfield’s Farm Shop, which is 1.5miles from the site. There is also a local post office and general stores in the same village.  https://www.broomfieldsofholt.co.uk/

    There are several good pubs in the local area too, with Worcester city centre being just 6 miles away. See our Places to Eat page for local recommendations. https://www.ockeridgeruralretreats.co.uk/places-to-eat/

    Extra Logs can be purchased for an additional cost in the Ashwood and Monkwood Shepherds Huts.

    The Ashwood has a long burning fire log which will burn for 2-3 hours. 1 log is provided for each night of your stay. Please do not burn anything other than the fire-log provided as burning wood produce a greater temperature and damage the adjacent wooden worktop.

    The Monkwood has a basket of logs provided for your stay - additional bags of Logs can be purchased onsite. Due to the size of the log burner we do not advise bringing your own fire wood as it has to be kiln dried wood and of a certain size to fit into the Log Burner

    Yes! We have a commercial rubbish bin onsite with recycling sorted at the local depot.

    We don’t. However, we do provide disposable BBQs which can be purchased from us if you fancy an al fresco feast!

    Due to insurance and safety regulations we are required to follow, we are unfortunately unable to allow you to bring your own BBQs, whether flame or gas.

    Unfortunately, electric car charging is not currently a facility we are able to provide

    In the interest of guests safety and our commitment to ensuring a relaxing stay, we operate an only booked guest are allowed on site policy.

    You can park your car right outside your accommodation – super convenient!

    Please note that there is only space for one car per property. And due to space restrictions, trailers and lorries cannot be accommodated.

    Due to safety reasons, we do not allow candles in your accommodation. If you’re looking for a romantic ambience, however, we highly recommend the many ‘flickering flame’ LED candles you can widely purchase.

    To ensure the peace and tranquillity of the site for all our guests, unfortunately we do not allow group bookings of the entire site. If you want to book a couple of properties for friends or family to enjoy what Ockeridge Rural Retreats has to offer then we are happy on this basis. Just no Hen, Stag or wild parties allowed!

    To ensure the comfort, safety, and privacy of all our guests, drones are not allowed to be flown onsite.

    No, we need to ensure the safety of the livestock in neighbouring fields and so fireworks are strictly prohibited

    Just a two-minute walk down the lane will find you at fishing heaven at Ockeridge Fishing Lakes.

    Contact Us

    To place an online enquiry please fill out the form below, call us on 07974 444412 or email info@ockeridgeruralretreats.co.uk:



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